1. Exchange Policy
We want you to be completely satisfied with your Rathna Batik purchase. If you ordered the wrong size or are unhappy with the fit, we offer an exchange within 7 days of delivery.
2. Conditions for Exchange
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Sale items and custom-tailored orders are non-exchangeable.
3. Refunds
We generally do not offer cash refunds unless an item is defective or we are unable to fulfill your order. In case of a defect, please contact our WhatsApp support team within 24 hours of receiving the package with photographic evidence.
4. Process
To initiate an exchange, please contact us on WhatsApp at 0706976352. You will be responsible for the return courier charges.