Privacy Policy

At Rathna Batik, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from www.rathnabatik.com.

Information We Collect

When you visit our website, we may collect the following information to facilitate your shopping experience:

Personal Identification Info: Name, shipping address, billing address, email address, and phone number provided voluntarily during checkout or account registration.
Payment Details: Necessary billing info to process your orders. All credit/debit card details and online transactions are securely handled by our trusted, PCI-compliant payment gateway provider (PayHere). We do not store or have access to your full card numbers or sensitive payment credentials on our servers.
Technical Data: IP address, browser type, device information, and site browsing patterns collected automatically via cookies to optimize website performance.

Use of Information

We use your personal data for the following purposes:

To process, pack, and ship your orders.
To communicate order status, tracking details, and respond to customer service requests.
To detect and prevent fraudulent transactions or security violations.
To improve our product offerings and site performance.

Information Sharing

We respect your privacy. We do not sell, trade, or share your personal information with external third parties, except for:

Trusted Logistics Partners: Delivery services (couriers) to deliver your orders.
Payment Processors: Secured payment gateways (PayHere) to charge your payment method.
Legal Obligations: Compliance with Sri Lankan laws or government regulations if required.

Data Security

We implement standard security measures, including SSL encryption, to ensure your personal data is protected from unauthorized access, loss, or disclosure.

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